What are your Customer Service hours of operation?
Our customer service staff is available for e-mail and phone assistance Monday - Friday, from 9:00 AM to 5:00 PM, MST, excluding holidays. Our customer service number is (303) 520-5194 or info@birdsandbeesteas.com

Shipping & Delivery
Shipping will be through the USPS. Your order will be placed with in 2 business days of being placed.  Please allow 3-5 business days for your product to arrive.  Rush shipping is available for additional charge and is best requsted or handled by calling us at (303) 520-5194. In the event the product does not arrive within 7 business days please contact us at sales@birdsandbeesteas.com.

Privacy & Security
Please see our Privacy page.

Returns & Replacements
Please see our Returns page.


Payment, Pricing & Promotions

We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.  Just place items in your shopping cart, proceed to checkout and complete checkout up to the point where we ask for credit card information.  
What is SSL?
SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.  Please view our Privacy Policy for more information about how we use and secure personal information.

Do you collect sales tax?
Birds & Bees Teas, LLC sales tax only applies to our gift sets and tea accessories, tea is treated as food and not taxed.

Do you offer gift wrapping?
We do not currently offer gift wrapping, but we will be offering several gift boxed products in the near future.

Do you have gift certificates?
YES. Our Gift Certificates are a perfect alternative to trying to guess someone's favorite blend. You may schedule email delivery as well.

Promotions & New Products  
Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

Viewing Orders
Customers are able to track their orders under my account when logged into the site.  

Updating Account Information
To update ones account information there is a list of items to the left side of the page which contains content under the my account heading in bold.  Click on account dashboard and/or account information to update any account information.